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Job profile
Job details
Job details
Engagement Worker
We’re looking for a kind, compassionate and resilient Engagement Worker to join our Homelessness service in Westminster. No personal care or experience is required, just the right values.
£26,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The post holder will work at Edward Alsop Court Hostel, an all-male supported accommodation service for men with complex needs supporting them with complex substance use, mental and physical health, and offending behaviours, and those who are nearing their end of life. The project offers 24-hour high support providing 79 bed spaces,10 of which are health beds for step down patients being referred into the service by nearby hospitals, GP surgeries and WCC Rough Sleepers Pathway.
The Engagement Worker’s role will be to work at Edward Alsop Court Hostel to help connect people in the Westminster Homelessness Pathways with services and activities in the local community. The post holder will help create and maintain contacts in the area to provide the best opportunities to customers in our service
Edward Alsop Court implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
The Engagement Worker is the person who can help individuals access the right support and opportunities. Understanding communities and the wide range of services available within them. Passionate and focused on sign posting or connecting people with the support they need in their own communities. Working daily with customers, health professionals, volunteers, and service providers the Engagement Worker will assist in ensuring a customer’s journey to better wellbeing is as easy as possible. Brokering and sign posting to existing services, activities and education, training, or employment opportunities. Liaising with primary and secondary health care professionals, checking in on progress and making sure evidencing the outcomes of the service are important aspects of the role, that makes a real difference in the lives of people. The successful candidate will have a solution focussed approach, be highly organised and be able to deliver to agreed service specifications and outcomes.
This role has a shift pattern of 9am-5pm Monday to Friday, admin days upon request with possibility of WFH to complete them.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
- Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model.
- Create, develop and maintain a network of community-based organisations which offer support to the client group
- Work closely with and to maintain good working relationships with external bodies for example Local Authorities, Primary Care Trusts, Gyms, Support services, Education or Training, other positive activities, and Voluntary Providers.
- Promote the work of Edward Court to external organisations.
- Attend internal and external meetings where appropriate and as requested (for example Team and customer meetings, and MDTs).
- To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy.
- To ensure that all written work both for internal and external use is of a high good standard.
- To create or contribute to reports relating to the role and work undertaken with staff, customers, internally and stakeholders or auditors.
- To update both customers and staff regarding local opportunities via weekly email, newsletters, or other media platforms
- To attend Team meetings and other meetings as directed by the Management team.
- To hold regular review meetings with customers and external agencies.
- To keep files, handovers and data base systems updated on daily outcomes achieved and customer engagement
- Cover for other members of the team and division as necessary
- Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.
- Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by managers
- Attend and participate in team meetings and other meetings as required.
- Ensure health and safety and welfare checks are adhered to in accordance with Look Ahead’ Health & Safety procedures.
- Support social inclusion, health, and wellbeing related activities as in-reach/outreach within the service, facilitating sessions such as mindfulness, yoga and acupuncture.
- Support Managers to respond to low level ASB or complaints from neighbours and the local community communicating with the safer neighbourhood teams.
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements.
- Maintain records as required at the project under the direction of the contract Manager.
- Participate in team meetings 1:1 meeting with the manager and undertake any training required for the post
- Undertake any other tasks or special projects as needed deliver the service in Hopkinson House complex needs service
- Ensure that there are effective and on-going liaison processes in place with key agencies and stakeholders
- To encourage customer feedback and user involvement as directed.
- To build relationships and liaise regularly with GP’s, Care Coordinators, other medical professionals or support services and the team aligned to caseloads and the work across the primary care interface with all other stakeholders attending relevant meetings when required.
- To develop and maintain an in-depth knowledge of the local provision, programme provision of relevant agencies and opportunities pertaining to wellbeing.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Teamwork and Partnership Working: Works, contributes, and supports each other to achieve the organisational goals
- Financial Awareness: Resources are used effectively to deliver service within budget and accurate records maintained
- Professionalism/Quality: Conduct which reflects positively on the organisation
- Problem Solving: Problems are identified, and practical steps are taken to deal with them
- Strategic Awareness: An awareness of how day to day work performance relates to the bigger picture
- Interpersonal Skills: Open accessible communication, flexibility, and co-operation with others, establishing good relations at all levels verbally and in writing.
- Knowledge and understanding of Safeguarding: Ability to recognise and report safeguarding concerns within policy and procedures
- Knowledge and understanding of Equality and Diversity: Demonstrates treating others with respect and fairly at all levels.
What you’ll bring:
Essential:
- Experience of working with complex needs groups
- Experience of partnership working
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
